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FPSC's President on Preparation and Response for COVID-19

Fire Protection Service Corporation and its companies (Mountain Alarm, Kenco Security, Link Interactive, and CopperState Fire Protection) are continuing to closely monitor the impacts of Coronavirus (COVID-19) in each of our local markets throughout the United States. We are aggressively taking steps to ensure the health and safety of our employees, customers, and communities in which we serve.

Thanks to the advancement of technology over the past few years, we have taken many measures to prepare our staff for the potential need to work remotely due to natural disasters, family emergencies, government regulations, or other mandated office shutdowns. This past week we have been able to successfully practice these measures. At this time, our branch offices will remain open to support you. Each of our local general managers are closely monitoring the guidance of their local government and health officials and responding accordingly.

Please be assured that customer service and alarm operators will continue to answer your calls as well as receive and respond to alarm events. In addition, our team of over one hundred and thirty-five technicians are available and will continue to assist in installing and servicing your life safety systems. In the event that quarantine restrictions are put in place in a local market, we will have our technicians work remotely. They will have the ability to provide assistance including troubleshooting and resolving issues via phone and other technology solutions.

Thank you again for trusting us with your life safety concerns. We remain committed to fulfilling the promise we made to you when you became one of our loyal customers. As always, please reach out to our teams with any questions you may have.

Sincerely,

Eric Garner
CEO & President